AI that handles the work.
Your team stays in control.
Omniday answers routine enquiries, captures requests as structured work, and hands exceptions to the right person. Built in the EU, with the AI and data chain kept in the EU.
Built and operated in the EU
No third-party model training
Human approval controls
Full traceability
From guest questions to booking support, without pulling the team away from service.
Omniday answers common questions, supports the booking journey and captures special requests, feedback and refund enquiries for the team to handle. At Café Mauritz you can see how AI handles routine service work while people stay in control.
Read the launch storyFrom first enquiry to completed work.
An enquiry arrives
Web chat today. Email replies with human approval. New channels are labelled clearly as they launch.
Omniday understands the request
The AI uses approved business knowledge, context and configured rules.
The work is handled
Routine questions are answered. Bookings and integrations guide the customer to the next action.
Exceptions become structured work
Special requests, feedback, refunds or uncertain questions go to the right person with context.
Every step remains visible
Sources, changes, approvals and actions can be documented for review.
Answer the routine. Capture the exceptions. Learn from every enquiry.
Knowledge-grounded answers
Structured cases and ownership
Human approval when required
Booking and system integrations
Source references and audit trail
Topic, feedback and demand insights
Omniday is designed around European data protection and AI governance. AI processing, conversation data, logs and storage remain within the EU. Customer data is not used to train the external AI models we rely on. Your organisation defines access, retention and when a person must review the work.
Explore Trust & SecurityFor restaurants
Give the team time back. Answer menu, opening-hour and booking questions, guide guests to booking, and capture the requests that need a person.
Explore restaurantsFor controlled service operations
Prepare customer and citizen enquiries with approved knowledge, human oversight and a documented workflow.
Explore regulated use casesLive where it's live. Labelled where it isn't.
Channel statuses come from a single source of truth, so what you see here matches what the product does today.
Web chat
LiveAnswering on customer websites today.
AI-drafted email
Early accessEvery reply is approved by a person before it is sent.
Voice
Coming soonPlanned — will launch on the same EU data chain.
SMS
Coming soonPlanned — will be labelled clearly when it launches.
Planned — will be labelled clearly when it launches.
See how Omniday can handle routine enquiries
and turn exceptions into structured work.
Book a demo, or start with the architecture and the EU data chain.