How Café Mauritz gives guests faster answers while keeping the team focused on service.
Omniday is live at Café Mauritz: web chat on the café's website, answering guest questions, supporting the EasyTable booking journey and capturing the requests that need a person.
The operational challenge
Like most cafés, the team answers the same questions every day — opening hours, menu, seating, bookings — while the guests in the room need their attention. Nothing dramatic: just steady interruptions that add up.
The live workflow
A guest asks a question
In the chat widget on the café's website — clearly labelled as an AI assistant.
Omniday answers from approved content
Menu, hours and practical questions are answered from the café's own knowledge.
Bookings go through EasyTable
The assistant supports the guest through the café's real booking journey.
The rest becomes structured work
Special requests, feedback and refund enquiries are captured with context for the team.
A person follows up
The team decides and responds — the AI never makes the judgement calls.
See how the workflow could work for your organisation.
Book a demoSee how Omniday can handle routine enquiries
and turn exceptions into structured work.
Book a demo, or start with the architecture and the EU data chain.