Give your team time back.
Omniday answers guest questions, supports the booking journey and captures the requests that need a person — so your team can focus on the guests in front of them.
See the Café Mauritz launchThe routine handled. The exceptions handed over.
Menu & opening hours
Instant answers grounded in your own menu, hours and policies.
When a person takes over: A person takes over when the answer isn't in your approved content.
Allergens
Careful, source-grounded answers about allergens and dietary needs.
When a person takes over: Uncertain or high-risk questions escalate to the team instead of guessing.
Bookings
Guides guests through the EasyTable booking journey.
When a person takes over: A person takes over when a booking needs judgement — large groups, special dates.
Special requests
Captures birthday cakes, seating wishes and other requests as structured work.
When a person takes over: The request lands with the right person, with context.
Feedback
Receives praise and complaints and records them for follow-up.
When a person takes over: A person decides the response — the AI never argues with a guest.
Refunds & complaints
Collects the details a refund enquiry needs and creates a case.
When a person takes over: A person always makes the refund decision.
Lost property, events & gift cards
Answers the practical questions and captures the rest as enquiries.
When a person takes over: Anything unusual goes to the team with what the guest already explained.
Let us build a short demo using your public menu, opening hours and booking journey.
Book a workflow demoBuilt and operated in the EU
No third-party model training
Human approval controls
Full traceability
See how Omniday can handle routine enquiries
and turn exceptions into structured work.
Book a demo, or start with the architecture and the EU data chain.