From first enquiry to completed work.
Omniday brings AI answers, integrations, human decisions and documentation into one controlled service workflow.
Knowledge
Answers grounded in sources your organisation controls.
Enquiries
Every enquiry gets context, status, category and an owner.
AI work
The AI answers routine questions and drafts replies according to your rules.
Human control
Define where the AI may act on its own and where approval is required.
Integrations
Booking, CRM, email and record systems in the same workflow.
Evidence
Sources, changes, approvals, timestamps and outcomes stay visible.
Live where it's live. Labelled where it isn't.
Channel statuses come from a single source of truth, so what you see here matches what the product does today.
Web chat
LiveAnswering on customer websites today.
AI-drafted email
Early accessEvery reply is approved by a person before it is sent.
Voice
Coming soonPlanned — will launch on the same EU data chain.
SMS
Coming soonPlanned — will be labelled clearly when it launches.
Planned — will be labelled clearly when it launches.
See how Omniday can handle routine enquiries
and turn exceptions into structured work.
Book a demo, or start with the architecture and the EU data chain.